FAQs

PAYMENT:

1. What are the terms for payment of invoices?

Terms are net due in 30 days. If the invoice is not paid within 30 days, a service charge of 1.5% of the balance will be added to the account. Accounts more than 30 days past due will also be placed on purchase and shipping hold.

2. Does Felco pay shipping costs?

A shipping estimate (freight on board, Missoula, Montana) is added to the quoted price of our product. Upon shipment of the order, shipping costs will be prepaid by Felco, and the costs will be added to the total invoice.

3. Does Felco finance purchases?

Felco does not currently finance product purchases, but financing is generally available when purchasing through Felco dealers.

 

DEALERS AND DEALER REQUIREMENTS

1. Does Felco sell direct to customers or through equipment dealers?

Felco encourages purchase of its products through Felco’s extensive dealer network. Felco does reserve the right to sell directly to end users. In this case, Felco will quote end users at the published MSRP for the product. Felco will not sell below MSRP to end users.

2. Where can I find a Felco dealer?

Please call 1-800-221-5427 or fill out our online quote information form. Our sales managers can put you in contact with a dealer in your area or set up a dealer agreement with your preferred equipment dealer.

3. How can I become a Felco dealer? What are the requirements?

Felco is always looking for enthusiastic, professional dealers. Please contact a sales manager at 1-800-221-5427 or by email for further details.

 

PARTS AND PRODUCTS

1. How do I order Felco products?

You may:
1.Call a Felco sales manager at 1-800-221-5427.
2.Fill out and submit our online quote information form and a sales manager will contact you shortly.
3.Print our online quote information form and fax it to 406-543-4221.

2. How do I order Felco parts*?

Contact your local Felco dealer, or email or call our parts and service line at 1-800-221-5427.* Parts can be purchased upon approved credit or with a valid credit card.

3. What is the lead time on Felco products?

Felco Buckets will generally ship 10-15 business days depending upon shop production (be sure to ask your product specialist) from the date a purchase order is received, assuming credit is already approved. If custom requests are made (i.e. ordering quick couplers, design changes, etc.), lead time may be affected. Felco Bedding Conveyors will ship approximately 3-4 weeks (depending upon production) from the date a purchase order is received.


4. Where are Felco products made?

Felco products are fabricated in our manufacturing facility in Missoula, Montana.

5. What is the standard warranty for felco products?

Please view the warranty on Felco products. Remember, Felco always attempts to resolve a customer’s concerns regardless of warranty terms.

 

BUCKETS AND BEDDING CONVEYORS

1. How do I know what size bucket to choose for my machine?

Felco buckets are generally sized by the operating weight of your excavator or backhoe. Once you know the operating weight of your machine, reference the specifications for our Roller Buckets or Vibratory Buckets and choose the width you desire for the weight class of your excavator. Felco sales managers can assist you in this process as well, simply call 800-221-5427 or fill out our online quote information form.

2. Will Felco custom fit a bucket to my machine?

Fill out and submit our online quote information form and a product specialist will contact you shortly. Felco buckets are generally sized by the operating weight of your excavator or backhoe. Once you know the operating weight of your machine, reference the specifications for our Roller Buckets or Vibratory Buckets and choose the width you desire for the weight class of your excavator. Felco product specialists can assist you in this process as well, simply call 800-235-4651 or fill out our online quote information form.

3. How is a bedding conveyor installed on an excavator?

4. Can I mount a used Felco Bedding Conveyor on my new excavator?

No problem. We sell excavator installation kits to allow you to mount your used Bedding Conveyor onto your excavator. These kits include all the hydraulic hoses, fittings, mounting beams, and other parts you will need for the conversion. We can also provide installation supervision if needed.

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